Custlo – Common Setup & Installation Issues


If your Custlo app isn’t functioning as expected, or certain features are not visible on your storefront, it usually falls under one of the common setup issues outlined below. Following these steps carefully will help ensure the app works correctly both in your Shopify admin and on the storefront.

1️⃣ App Not Installed Correctly

Symptoms:

  • App opens in Shopify admin, but dashboard features fail to load.
  • Blank pages or unexpected errors in the app.
  • Some settings not saving or syncing properly.

Possible Causes:

  • Installation was incomplete.
  • Shopify permissions were not fully accepted.
  • Browser cache, cookies, or outdated Shopify admin version causing conflicts.

Suggested Steps:

  1. Uninstall the app from your Shopify store completely.
  2. Reinstall the app, making sure to accept all requested permissions.
  3. Clear browser cache and cookies, or use an incognito/private window.
  4. Ensure your Shopify admin is updated to the latest version.

2️⃣ Admin Setup Completed but Storefront Not Visible

Symptoms:

  • All app features appear configured correctly in the admin panel.
  • Customer-facing widgets, forms, or extensions do not appear on the storefront.
  • Changes made in the dashboard are not reflected on the live site.

Possible Causes:

  • Theme extension or section not enabled.
  • Required widget or code snippet not embedded in the storefront.
  • Storefront caching or theme conflicts preventing display.

Suggested Steps:

  1. Navigate to Shopify → Online Store → Themes → Customize → Sections / Extensions.
  2. Ensure the Custlo app extension is enabled in the theme editor.
  3. Verify that any widgets, forms, or scripts are properly placed and published.
  4. Clear storefront cache or check the storefront in incognito mode to confirm changes.

3️⃣ Theme Extension Not Enabled

Symptoms:

  • Customer-facing elements like widgets or forms are not visible.
  • Admin panel shows correct configuration, but frontend is blank.
  • Some features may partially display or overlap with other theme elements.

Possible Causes:

  • Shopify theme editor has the Custlo extension disabled.
  • Custom theme conflicts preventing proper rendering.
  • Required placeholder or snippet missing in theme layout.

Suggested Steps:

  1. Go to Shopify → Online Store → Themes → Customize → Sections / Extensions, and ensure the Custlo extension is enabled.
  2. For custom themes, ensure that any required code snippets or placeholders are added in the theme layout.
  3. Publish all changes and verify on the storefront.
  4. Check on different devices and browsers to ensure compatibility.