What to do if Customer Dashboard Pro app isn't showing on your account page?

Troubleshooting Customer Dashboard Pro app Visibility Issues

When installing the Customer Dashboard Pro app on your Shopify store, you might sometimes encounter a situation where the app doesn't appear after being toggled on. This article will explain the potential reason behind this issue and the steps you can take to resolve it.

[CONSIDER THIS]

Please make sure you're using the 'Classic Customer Accounts' for Shopify as the 'New Customer Accounts' recently released doesn't work with apps. To continue to use ours and any other apps within the customer account page, please follow the below to toggle on the classic customer accounts:

https://help.shopify.com/en/manual/customers/customer-accounts/classic-customer-accounts

Reason for App Not Appearing

The most common reason for the Customer Dashboard Pro app not appearing after being toggled on is that the theme being used on the store is somewhat unconventional, causing the app to struggle in finding an appropriate location for installation.

Solution

If you are unable to see the Customer Dashboard Pro app after installation, please contact our support team at support@customerdashboard.pro. We will promptly request access to your store and assist you with the installation process, ensuring that the app functions as intended.

Remember, our support team is always ready to help you with any issues you may encounter while using the Customer Dashboard Pro app. Reach out to us and we'll be happy to help you get the most out of our app.

Another Reason the App May Not Appear

You might have had another customer account app before that didn't clean up its code when you uninstalled it. Don't worry, just email us at support@customerdashboard.pro. Tell us your store's address and that you can't see our app after installing it. We'll ask to access your store and sort everything out for you.